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OnePlus India announces lifetime warranty for its smartphones affected by green screen issue


OnePlus has announced a lifetime warranty for users affected by the “green-screen” issue. The company states that the warranty covers all models, adding that old OnePlus devices, including OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R, won’t be covered since there are no “spare parts” to fix the issue. However, OnePlus is promising up to a Rs 30,000 discount voucher to upgrade their old device to a new OnePlus device, particularly the OnePlus 10R. It means users can buy a new OnePlus 10R by effectively paying Rs 5,000 to Rs 10,000.

As reported by the Android Authority, the lifetime warranty is only extended to users in India. The report quoting a statement from a spokesperson notes, “We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”

A Telegram user was also able to spot a notice outside a OnePlus service centre. The notice provides a clearer detail about the “discount voucher” OnePlus is offering to OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R users in India affected by the screen issue.

Image: Android Authority

The note details that OnePlus 8 Pro users will receive a Rs 25,500 voucher, while the OnePlus 8T is eligible for a voucher value worth Rs 20,000. OnePlus 9 and OnePlus 9T are receiving a voucher value worth Rs 23,500 and Rs 19,000, respectively. Additionally, if affected users with old OnePlus phones upgrade to OnePlus 10R, OnePlus will provide an additional Rs 4,500 offer. The OnePlus 10R’s price in India starts at Rs 34,999 and goes up to Rs 39,999.

Readers must note that the notice does not mention anything about the condition of the smartphone to be eligible for the discount voucher.

Why is OnePlus offering a lifetime warranty to OnePlus users in India?

Over the past few weeks, some OnePlus users in India and globally have taken to social media to report a strange green screen issue. While phones are still functional, the green line stays and hampers the overall scrolling experience. The problem seems to be more common among OnePlus phones with an AMOLED display.

Edited By:

Abhik Sengupta

Published On:

Aug 10, 2023

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