Online bus ticketing platform redBus has introduced a new convenient and quick way to book tickets. Travelers can now book bus tickets directly through the redBus chatbot on WhatsApp. The chatbot is designed to enable customers to effortlessly book their bus tickets by interacting directly with it on WhatsApp.
The instant messaging platform WhatsApp is among the most popular platforms in the country. Leveraging both its popularity and convenience, redBus aims to utilize this platform and its user base to enhance its booking process, making it more seamless and user-friendly. The company explains that the WhatsApp chatbot will not only simplify the booking process but will also offer real-time assistance and personalized recommendations for future travels. redBus feature is now available on the platform.
Commenting on the newly added WhatsApp chatbot, Mr. Manoj Agarwala, CBO of RedBus said, “redBus is dedicated to leveraging cutting-edge technology to elevate the travel experience for our customers. We are thrilled to introduce this experience that allows travelers to book bus tickets seamlessly through WhatsApp. By creating our WhatsApp chatbot, and extending our business through new and innovative channels, we are making travel planning more accessible, convenient, and personalized for our customers. This innovation underscores our commitment to providing a seamless and hassle-free booking experience.”
Features of WhatsApp ticket booking feature
According to redBus, the new WhatsApp chatbot feature will make it easier for users to book tickets. It will eliminate the need to visit multiple websites or download additional applications. Customers will also receive real-time booking confirmations and e-tickets directly on WhatsApp. Customers can also access 24/7 customer support via WhatsApp, ensuring a smooth and delightful experience.
How to book bus tickets tickets from redBus on WhatsApp
Here is a step by step guide on how you can book your bus tickets using the newly launched redBus WhatsApp chatbot:
- Save the redBus chatbot number – 8904250777 – in your WhatsApp contact list.
- Open WhatsApp and initiate a chat with the redBus chatbot by sending a simple “Hi.”
- The chatbot will greet you and inquire about your preferred language; you can select between English or Hindi.
- Proceed to choose the ‘Book Bus Ticket’ option.
- Subsequently, share and verify your location.
- Now, input your journey details and tap on ‘Continue.’
- You also have the option to specify your travel preferences, such as AC or non-AC, preferred departure time, etc.
- Next, peruse the available buses based on your travel criteria, considering factors like time and fare.
- Provide passenger details and select your desired dropping point.
- Select a preferred payment method. Payment can be made through WhatsApp, Phone, or Gpay.
- Upon confirmation of the ticket, you will receive your ticket details and e-ticket via the WhatsApp chat.